okajee Privacy Policy — Your Information Is Protected
We place the highest priority on protecting the privacy of your personal information. This document fully explains how okajee collects, stores, and protects your information.
okajee is a trusted online betting and casino platform for players in Bangladesh. By using our platform, you agree to the terms of this Privacy Policy. okajee is always committed to protecting your personal information and keeps your data secure using modern security technologies including SSL encryption.
Please read this Privacy Policy carefully. If you have any questions, contact us via our 24/7 live chat or email.
Table of Contents
- 1. Information Collection
- 2. Purpose of Information Use
- 3. Information Storage and Protection
- 4. Sharing Information with Third Parties
- 5. Cookies and Tracking Technologies
- 6. Your Rights
- 7. Account Closure and Data Deletion
- 8. Protection of Minors
- 9. Security Breach Notification
- 10. Policy Changes
- 11. Contact
What types of information we collect
We collect various types of information when you create an account and use services on the okajee platform. The purpose of collecting this information is to provide you with secure, quality service. A detailed description of the information collected is given below:
1.1 Personally Identifiable Information
When you register or create an account with okajee, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — the user must be 21 years of age or older)
- Valid email address
- National ID card or passport number (for KYC verification)
- Valid residential address in Bangladesh
1.2 Financial Information
We record financial transaction-related information to process deposits and withdrawals. This includes bKash, Nagad, Rocket, or Upay account details, transaction dates and amounts, and transaction reference numbers. We do not store complete payment card numbers or full bank account details on our servers — these are processed directly through the payment gateway.
1.3 Technical and Usage Information
Information automatically collected during use of the platform:
- IP address and device type
- Browser name and version
- Operating system
- Login and logout times
- Pages visited and gaming activity logs
- Session duration and click patterns
What purposes your information is used for
okajee uses your information only for legitimate and necessary purposes. We never sell your personal information to third parties. Our main purposes for using information are:
Account Management
Your information is used to create, verify, and manage your account. This includes the KYC (Know Your Customer) process and age verification.
Transaction Processing
Securely processing your deposits (minimum ৳500) and withdrawals (minimum ৳800) and maintaining financial records.
Fraud Prevention
Your information is analyzed to protect your account, prevent unauthorized access, and detect suspicious activity.
Customer Support
Account information is verified to resolve your issues and provide accurate assistance via our 24/7 live chat.
Legal Obligations
Records are maintained to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
Bonuses and Promotions
Your information is used to provide okajee's various offers, such as the 120% welcome bonus and VIP program benefits.
Information Storage and Protection
okajee uses the highest industry-standard security technologies to protect your privacy. Our protection measures are as follows:
- SSL/TLS Encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Sensitive stored information — such as passwords and identity document details — is kept in encrypted format.
- Access Control: Only authorized staff can access your information, to a limited extent and only as required for their work.
- Regular Security Testing: Our systems are regularly tested for security vulnerabilities.
- Firewall and DDoS Protection: Our infrastructure is protected by advanced firewalls and intrusion prevention systems.
Data Retention Period
We retain your information for as long as your account is active and for as long as necessary after account closure to meet legal obligations. Financial transaction records are generally kept for five (5) years. After this period, data is securely deleted or anonymized.
Sharing Information with Third Parties
okajee does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with certain trusted third-party service providers to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), and technology infrastructure companies. These partners receive only the information necessary to perform their designated tasks and are required to comply with our privacy standards.
4.2 Legal Obligations
We may share necessary information with authorities as required by court order, government directive, or other legal process. We also cooperate as required by law with anti-money laundering (AML) and fraud prevention agencies.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such an event, we will notify users in advance and the new controllers will be required to maintain the same privacy standards.
Cookies and Tracking Technologies
okajee uses cookies and similar technologies to operate the platform and improve the user experience.
Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security. Without these, the platform cannot function properly.
- Functionality Cookies: To remember your preferences — such as language settings and previous activity.
- Analytics Cookies: To understand how the platform is being used and to analyze anonymous data to improve services.
You can control or delete cookies from your browser settings. Please note that disabling certain cookies may limit some platform functionality.
Your Data Rights
okajee believes every user should have full control over their own information. You can exercise the following rights:
Data Access
You may request to know what information we hold about you. We will provide a complete summary within thirty (30) days.
Data Correction
If there are any errors in your stored information, you may request a correction. This can be done through account settings or via support.
Data Deletion
Where there is no legal obligation to retain it, you may request deletion of your information after account closure.
Objection to Processing
You may object to the processing of your information for specific purposes. We consider every request seriously.
Data Portability
You may request that your information be provided in a structured, readable format.
Restriction of Processing
In certain circumstances, you may request that the processing of your information be restricted.
To exercise these rights, contact us by email at [email protected] — or let our team know via 24/7 live chat.
Account Closure and Data Deletion
You may request to close your okajee account at any time. After account closure:
- Personal information related to the account will be securely deleted or anonymized.
- Financial transaction records will be retained for as long as required by legal obligations.
- Certain information may be retained for a longer period if needed for fraud-related investigations.
- Before requesting account closure, please ensure all pending withdrawals are completed first.
If you wish to take a break or close your account completely as part of responsible gaming, please visit our Responsible Gaming page.
Protection of Minors
okajee strictly follows an age verification policy. Our platform is for users aged 21 and above only.
- Age verification is mandatory at the time of registration.
- We do not intentionally collect or store any information from anyone under the age of 21.
- If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
- If you believe a minor is using our platform, please notify us immediately at [email protected].
Security Breach Notification
In the rare event that a security breach occurs in our systems and it affects your personal information, okajee will:
- Notify affected users as quickly as possible after the incident is identified.
- Provide details about the nature of the breach, its potential impact, and the steps we have taken.
- Provide specific advice including changing your password to protect your account.
- Notify the relevant regulatory authorities as required by applicable law.
If you yourself notice any suspicious activity, please let us know without delay.
Changes to the Privacy Policy
okajee may update this Privacy Policy as needed. In the event of changes, we will:
- Update the "Last Updated" date at the top of the page.
- Send a notification to the registered email address for significant changes.
- Continued use of the platform after any changes will be considered as consent to the new policy.
We recommend reviewing this page from time to time to stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our privacy team. We are available 24/7 to serve you.
Email: [email protected]
Live Chat: Available directly on the platform 24/7
We generally try to respond to emails within one business day of receipt. For urgent matters, please use live chat.