❓ Frequently Asked Questions
Answers to all your questions about okajee
Accounts, deposits and withdrawals, bonuses, gaming rules and security — find everything in one place, explained clearly in English.
Welcome to okajee. On this FAQ page we have brought together the most common questions from Bangladeshi players — from opening an account and depositing money via bKash or Nagad, to cricket betting rules, playing slot games, using the welcome bonus and responsible gaming. If you do not find an answer, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
To open an account at okajee you need an active mobile number, a valid email address and a strong password. The registration process is entirely online and can be completed in just a few minutes. Please note that okajee is for players aged 21 and above only.
No. Under okajee's rules, each player may hold only one account. Opening multiple accounts using the same phone number, device or payment account is against the rules and may result in account suspension.
Click the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have any trouble, contact okajee via live chat.
Yes, identity verification may be required before withdrawals. You may need to submit a photo of your National ID (NID) or passport and proof of ownership of your payment method (bKash, Nagad, etc.). Once verification is successful, the account becomes fully active.
Yes. okajee is built with a mobile-first design, so it is easily accessible from the browser of any Android or iOS smartphone. You can enjoy the full experience without downloading a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash are usually instant — in most cases the balance appears in your okajee account within a few seconds to 2 minutes. Occasional brief delays may occur due to network congestion. If there is a problem, share the transaction reference number with live chat.
The minimum deposit at okajee is ৳500 (the same across all payment methods). The minimum withdrawal amount is ৳800. These limits apply across all channels — bKash, Nagad, Rocket and Upay.
If your account is verified, withdrawals generally take between 15 minutes and 2 hours. Withdrawals via bKash, Nagad and Rocket are the fastest. If the funds do not arrive within the expected time, let us know via live chat.
Yes, Nagad is one of the supported payment methods at okajee. Go to the Cashier section, select Nagad, enter the amount and confirm the payment from the Nagad app. The deposit process is fast and secure.
okajee does not charge any fees of its own on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply its own transaction charges — this is governed by that service's own policy.
Yes. Both Rocket (Dutch-Bangla Bank) and Upay are supported payment methods at okajee. You will find these options directly on the Cashier page. The minimum deposit amount for both is ৳500.
Games and Rules
Games and Rules
To bet on BPL (Bangladesh Premier League) matches at okajee, go to the Cricket section. Select a match and browse the available markets — match winner, top batsman, over/under runs and more. Review the odds and bet amount carefully before confirming your wager.
Live betting lets you place wagers in real time while a match is in progress. Ongoing matches in okajee's Cricket section are marked with a "Live" tag. Odds change after every ball, so quick decisions are important. Keep your internet connection stable.
RTP (Return to Player) is the theoretical long-term payout rate of a slot game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average across thousands of spins, not a guarantee for any single session. RTP is indicative information, not a guaranteed outcome.
okajee offers games from multiple world-class providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt and Microgaming. There is a wide selection across all categories — slots, live casino, fishing games and sports betting.
Yes. All game providers at okajee use Random Number Generator (RNG) technology audited by independent auditors. This ensures that the outcome of every spin or bet is completely random and unbiased. Live games are operated by real dealers.
Bonuses and Promotions
Bonuses and Promotions
okajee gives new members a 120% bonus on their first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200. To receive the bonus, make your first deposit after registering — it is added automatically.
The wagering requirement on okajee's welcome bonus is 15x. This means the bonus amount must be wagered 15 times before it becomes withdrawable. Example: if you receive a ৳1,200 bonus, you need to place a total of ৳18,000 in wagers. This is set at a competitive rate.
okajee's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. You can move up through regular play. At the Diamond level, weekly cashback reaches up to 1.5%. Each tier comes with exclusive benefits.
Cashback is paid on a weekly basis and the amount depends on your VIP tier. Weekly cashback is up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and 1.5% at Diamond.
Bonuses can be used on most slots and casino games. Some games or bet types may count differently toward the wagering requirement. For details, check the terms and conditions page or ask via live chat.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. okajee uses SSL (Secure Socket Layer) encryption to protect all data. Your personal information and payment details are not shared with third parties. For more details about our privacy policy, please visit the relevant page.
Yes, okajee is for players aged 21 and above only. You will need to confirm your age during registration. Opening an account or playing games by anyone under age is strictly prohibited. okajee is committed to promoting responsible gaming.
Yes. If you feel that gaming is getting out of your control, you can request a temporary or permanent account closure via live chat or email. For more information on this, visit the Responsible Gaming page.
okajee believes in responsible gaming. If you feel there is a problem, contact our 24/7 live chat first — our team will point you in the right direction. You can also let a family member or someone you trust know, and seek professional advice if needed.
The okajee support team is available 7 days a week, 24 hours a day to assist you in Bengali via live chat. You can also contact us by email: [email protected]. We are always ready to help with any technical issue, payment question or account matter.
Still have questions?
Our Bengali-speaking support team is with you 24/7.